Honest answers to the questions people actually ask.

No catch. We don't charge for the design or the build. Our business is the monthly care fee — that's how we keep pricing steady. Because the build is free, we ask for a six-month minimum so it works fairly for both sides. After that you're month-to-month.

Because the build is free. A typical small business site would cost $3,000–$8,000 elsewhere. The 6-month commitment lets us recover the build cost and gives you time to actually see the impact. After that, it's pure month-to-month.

Yes — not an upsell. Every site ships with SEO basics baked in: loads fast on phones, clear titles so Google understands you, tidy structure AI tools can quote, and backups. Higher plans add analytics setup and proactive improvements.

The biggest difference is how hands-on we are with your Google performance. Care gets you a proper, well-built site that shows up on Google for the basics. Care Plus adds Google Analytics + Search Console set up for you, plus ongoing monitoring of how you're doing. Care Pro is the growth plan: every month we look at what Google is actually telling us about your site (which pages are nearly ranking, which are losing rankings, what people are searching for) and make real improvements based on that data — best effort, monitored quietly so you don't have to read reports.

No — not by default. Care, Care Plus, and Care Pro cover brochure-style sites, lead generation, contact forms, and similar. A proper online store (cart, secure checkout, payments, inventory, taxes/shipping rules) is a separate build scope and quoted at the time — on top of whichever maintenance plan fits you afterward. Mention it in your questionnaire by ticking E-commerce / online store, or email info@webmaintained.com with what you're selling and we'll follow up.

Yes. Upgrade any time, effective the next billing cycle. Downgrade after your 6-month commitment ends.

Your website needs a name — the part people type to find you online. If you already have one, you keep it where it is; we handle the technical setup so it points to your new site. If you do not have one yet, we buy and look after a standard name for you at no extra charge as part of your plan. Some premium short names cost more than CAD $30 per year; if you want one of those, we tell you the exact price before we buy it.

After your first six months you can cancel anytime with 30 days’ notice. If we bought your website name for you, we hand it over to your own account for free when you cancel — you keep ownership. The transfer usually takes about 5–7 business days.

Yes. Whether we bought it for you or you brought your own, you can move your website name anywhere at any time — we will not hold it back.

Your domain, your content, your photos, and any copy we wrote together — those are yours and we hand them over cleanly when you go. The codebase, design system, and hosting setup stay with us, the same way Salesforce stays with Salesforce. That's what lets us keep the build free and means we're never trying to support a forked copy out in the wild. If you ever want a static export of your pages for archive purposes, we'll send one.

We offer a 30-day satisfaction guarantee. If, within 30 days of your website going live, you are not happy with what we built, we refund payments you have made and end the agreement. The risk is on us.

Yes. After your initial 6-month commitment, you can cancel any time with 30 days’ notice. You keep your website name, your pages, and everything we built for you.

Text changes, image swaps, new sections, small layout tweaks, contact form changes, blog posts. If it takes us under an hour, it's an edit.

We'll email you before doing the work. Overage is billed at $115 CAD/hr. We never start work without saying so.